FAQs

Q: 10. When will I receive my refund?

Refunds are processed within 14 business days after we receive and verify your returned product.

FAQ’s

1. What are lab-grown diamonds?

Lab-grown diamonds are real diamonds created in a controlled laboratory environment. They have the same brilliance, durability, and chemical composition as natural diamonds.

2. Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are 100% real diamonds, certified by reputable gemological labs.

3. Are lab-grown diamonds certified?

Yes. Every lab-grown diamond from Keemti Jewels is certified by reputed gemological laboratories such as IGI, IGL, or BIS (whichever applies).

4. How durable are lab-grown diamonds?

Lab-grown diamonds have the same hardness and durability as mined diamonds, making them suitable for daily wear.

5. How should I care for my diamond jewellery?

Clean your jewellery with mild soapy water, dry gently with a soft cloth, and store pieces separately to prevent scratches.

6. Will my jewellery tarnish over time?

Gold and diamonds do not tarnish, but impurities, dust, or lotions can dull shine. Regular cleaning and proper storage help maintain brilliance.

7. How do I track my order?

Once dispatched, we share a tracking link via email/SMS so you can check your order status anytime.

8. What happens if my payment fails?

If an amount has been deducted, the payment gateway automatically reverses it within 72 hours.

9. Can I cancel my order?

Ready-to-ship items: cancellable before dispatch
Custom-made orders are non-cancellable.

10. When will I receive my refund?

Refunds are processed within 14 business days after we receive and verify your returned product.

11. How do I contact customer support?

You can reach us at:
📧 contactus@keemtijewels.com
📞 022 9610 6767
🕐 Monday – Saturday, 9.00 AM – 6.00 PM IST

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